Terms & conditions.

Services

Our services aim to provide practice opportunity and offer constructive feedbacks to our clients. We are not affiliated with third party company who may be hiring, nor we customize our services to target interview practice for a specific company.

Sessions

The Sessions are sold as described at the time of purchase. There will be no refund or alteration of service upon future changes. Your Coach reserves the right to change, modify or cancel any programs or services as considered necessary. In such case changes will be made in consultation with the Client in advance.

Scheduling & Payment

All Sessions are scheduled in advance via the online booking system. Payment must be paid in full prior to scheduling. We accepts major credit cards supported by our online payment vendor. We do not accept cash nor check. You are responsible in providing information the necessary materials for your session, and review/agree to terms and agreement listed when you book your session. If for any reason you cannot attend a scheduled session, you may reschedule one time without penalty at least 72 hours prior to your scheduled session. New session time must be within the 10 business days or it will be considered forfeited without refund. Otherwise please refer to cancellation policy for refund information.

Cancellation Policy

Cancellation must be in made at least 72 hours in advance for a full refund. Cancellation made between 24-74 hours is eligible for half refund. No refunds, credits or transfers available for no-shows or cancellation made less than 24 hrs to the scheduled appointment time. Refund will be issued within seven (7) business day upon cancellation approval. A 5% processing fee applies to all refund request.

Late Show, No Show

Please be punctual to your session. If you show up within the first 10 mins of your scheduled start time, you are LATE to your session. We will continue the session according to the scheduled end-time, no make-up time will be granted. If you did not show up within the first 10 mins of your scheduled start time, you are considered NO SHOW and your session is forfeited. No reschedule/refund/credit/transfer will be granted.

Technical Issues

If you encounter technical issue during your session, we will evaluate case-by-case to determine if an accommodation plan if possible.

Intellectual Property

All conversation and material relating to the Coaching Session is subject to copyright and other intellectual property rights. All materials may not be recorded, used or reproduced without the written permission of the owner.

Confidentiality

The conversation at your coaching session is private between you and Your Coach. You understand and agree you must not post, share, or discuss privately or publicly with third party individual or organization through any the form of information sharing method or platform. Your coach reserves the right to take legal action upon the breach of agreement.

Indemnification

Your coaching session provides opportunity in practicing your interview skill and receive constructive feedbacks from You Coach. Your understand and agree it is your voluntary decision whether to implement or take action upon the feedbacks received. Your coaching session will not connect you to actual job interviews, nor guarantee job offer as every job interview is unique. We do not affiliate with 3rd party company’s hiring and recruiting activities, nor have influence of any sort towards their hiring practices.